Sentry
System Health & Incident Operations
An incident management platform that helps teams monitor services, prioritize issues, and stay aligned on system health.
Final Peek
Problem (Data Insights & User Feedback)
Too Many Sources, Limited Clarity
Teams often had to move between monitoring tools, incident trackers, communication channels, and reports to understand what was happening across their systems. This made it harder to see service health, prioritize active incidents, and keep everyone working from the same context.
Design Goals
Make System Health Clearer
The goal was to bring service health, incidents, team activity, and performance insights into a clearer experience so teams could quickly understand what needed attention, move into the right level of detail, and stay aligned as issues evolved.
Solutions
Clearer Operational Awareness
The home dashboard gives teams a high-level view of service health and active incidents. The interactive service map makes it easier to spot unhealthy services, understand related issues, and see where attention is needed.
Faster Issue Identification
Support plans and service views bring system status, ownership, dependencies, and incident activity together so users can quickly see which services are healthy and where issues may be emerging.
More Efficient Team Coordination
Team updates create a shared place for operational communication, helping everyone stay informed on recent changes, incidents, and important context across support plans.
Better Data-Informed Decisions
Analytics help teams step back from day-to-day operations and identify broader patterns across incident volume, resolution time, service performance, and recurring issues.
Impact
32%
Increase in Dashboard Engagement
19%
20%
25%
Increase in Analytics Adoption
